How to clear Gotv E16, E17, E18, and E48-32 errors

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How to clear Gotv E16, E17, E18, and E48-32 errors
Posted on: December 12, 2020, 12:10:46 AM
Commercial pay-TV service despite it’s numerous advantages has several impediments to a smooth user experience while using it. One of such are the problems of errors displayed on TV screens, mostly due to no misdoing from the users. How to erase these is fortunately an easy doing, as such, the steps towards clearing GoTV errors is what we are to be taught today and that would be well-discussed as you read along.







GoTV is one of the few operational pay-television in Nigeria offering diverse channels for family entertainment. Now, this television service is owned by Multichoice, the same parent company of DSTV although there is a wide margin of difference between the two companies. The south african company, Multichoice, launched what we know today as GoTV in October 2011, and from then till today, it has grown to physical presence in some thirteen other countries.



GoTv brought on to capture the market gap left by DSTV





Unlike DSTV, GoTV employs the use of a digital terrestrial television network abbreviated “DTT.” This denotes that a UHF or VHF antenna could suffice for the purpose of receiving broadcast signals, and the quality of it is incomparable to those of the DTH network, one being employed by DSTV. Nevertheless, the latter’s crystal-clear service is often disrupted by adverse weather conditions because signals travel by atmosphere to reach the earth. The on-ground dish’s capability to pick up signals from orbiting satellites is greatly hindered by bad weather.



The DTT service on the other hand has it’s own downside. By virtue of it being a television service transmitted via radio waves, the terrain or altitude of a particular location determines how effective the signal would be. GoTV employs this technology, and is affected by this, so is other TV services in the country including TSTV.



DSTV is undoubtedly Nigeria’s pay-TV market leader, serving a comfortable number of subscribers in the African biggest pay-TV market. The premium service offered by them were however out of reach for many, leaving behind a market opportunity for lurking competitors like Startimes to capture. It is worthy of note that DSTV’s successful bargain in the market has been with quality and access to premium channels, the prominent of which is the favourite Supersports channels.


The rights to air those favourite sporting events comes at a cost which are usually not cheap. And this demands a relatively-scaled price value required of from users. Now, not many Nigerians however are able to pay for these, leading to a less-premium service being introduced to capture the low-budget market.




How effective is the GoTV service? How cheap is GoTV Subscription?




The GoTV brand is still a novel one, a brand which is yet to get the desired acceptance and penetration among Nigerians. Despite it’s penetrative subscription pricing (as low as N800 per month), the pay-TV hasn’t the commandeering shares of the low-budget market. One of such reason why that remains so is due to the competition from Startimes and TSTV, with the latter offering a per-per-view pricing model as low and N5 per day.


Nevertheless, it’s a worthy disclosure that the GoTV franchise in its nine years of existence in the country has been successful in putting up some notable doings. Over this time period, there hasn’t been occasions of downtimes or suspension of service. And in line with modern demands, GoTV have provided several channels with which it’s service could be additionally enjoyed: it’s dedicated app allows for an earlier service activation in addition to other usage; it’s online portal and several social media mediums serves to entertain complaints and other several customer-centered services. Some favourite channels like Zee World, African Magic, and SoundCity could be received on the TV service. However, you wouldn’t be able to access some premium supersport channels showing sporting events like the English Premier League and the UEFA Champions league.


Despite it’s cheap pricing and efficiency, the pay-TV isn’t without it’s issue of errors. As with most other pay television, errors would likely pop-up while putting your decoder to use. And you shouldn’t worry about them as the possible solutions to them are outlined below.



How to clear GoTV e-48-32 error




This kind of error occurs when your antenna isn’t properly aligned or when the connection leading to it has been disturbed.


The initial approach towards resolving the error should be by examining your antenna connections. Fixing any possible lapse would bring back your TV signal. You should check the signal information reaching your decoder by pressing the ‘OK’ button on your dedicated remote.


If the error persists after that, run an auto-scan by implementing the following steps: Menu » Advanced » Installation » Auto scan.

Channels 48 and 52 should be active after running the scan, nevertheless, if the error continues, you would need to attempt other methods as explained below.



The GoTV e-16 error





This kind of error arises because your subscription was either not renewed before expiration or because such has been exhausted.

To guide against any further error notification which could hinder your comfort, make sure your decoder is fully subscribed before time.


GoTV e-17 and e-18 errors




The e-17 and e-18 errors which appear on TV screens connected to a GoTV decoder has no definite cause. These could easily be cleared through any of the below listed steps, or by contacting the pay-TV through any of its representatives.

It should be noted that the e-17 errors might be regular, and shouldn’t be of panic to any user.


Methods to clear GoTV errors




Solution to GoTV errors through SMS


This is the simplest method to clear a GoTV error. This is done by messaging the keyword “RESET IUC NUMBER” to 4688.


That is, after navigating to your SMS app, you text: RESET 5678012574 to 4688. It’s as simple as that. It should be noted that the phone number used in registering your decoder should be the one to be used in making the SMS.


Solution to GoTV errors through the myGoTV app



Foremostly, you need to download the myGoTV app for both Android and iOS devices through their different app stores.

Upon download and with your data connectivity still turned on, launch the app and input your login details to get an access to the functionalities of the software. Click on the menu button situated at the rightmost top of the application. Thereafter, from the menu that would pop-up, select ‘fix error’. Select on the error you intend to fix, and you’re done.

Your error should be cleared immediately.

Solution to GoTV errors online through their dedicated portal


This method is similar to the one above, except that you wouldn’t need to download a dedicated application for it. All you have to do is:


Visit the GoTV self-service portal through https://eazy.gotvafrica.com/en/ng/clear-error-code. Enter your IUC number, select the error you wish to clear. That’s just it!


If after attempting all the above methods the errors still persist, do not fail to contact GoTV through any of the following means:


» Email: [email protected]
» Twitter: https://twitter.com/gotvng
» Phone number: 08039044688
» Facebook: https://www.facebook.com/GOtvNg