What is the MTN CASH QUEST PROMO
A. It is a PROMO campaign which features a trivia-based contest that subscribers can participate in for the chance to win a number of prizes, including electronics and cash prizes daily, cash prizes weekly & an SUV at the end of each month.
Q. What is the Offer’s duration?
A. MTN “CASH QUEST” is for 100 days, starting from the 4th of December 2014 until 13th March 2015 inclusive.
Q. How can I participate?
A. In order to join the MTN “CASH QUEST”, customer sends an SMS to 1010 with the word “FREE”. The SMS is free of charge and this makes you automatically eligible in all daily prizes for electronics and Weekly prize of 500,000 NGN cash! Remember that on this level, you don’t need to pay anything to become a part of it. A customer can request to terminate his/her Subscription at any time by sending STOP to any of the advertised Shortcodes.
A. To further increase your points and hence your chance of winning other fantastic cash prizes, you can decide to join the premium level which gives you access to winning bigger prizes (N1,000,000 daily and N10,000,000 weekly) all for a daily charge of N100. Also another trivia game exists where you are in the draw to win an SUV in a monthly draw by participating for a daily subscription charge of N20. All SMS to 1010 and 9090 is free of charge.
Q. What do I stand to win in the Offer?
Daily Gift Prizes: Each day of the offer, one (1) winner will win TV, Lumia Phone 1020 and Generator each all free of charge.
500,000 Cash: Every week of the Offer one user will win 500,000 NGN cash through draw.
1,000,000 NGN Cash: Every day 1 player will win N1,000,000 NGN
10,000,000 NGN Cash: Every week of the offer, one winner will N10, 000,000 through a draw.
SUV: Every Month, one (1) winner will emerge for the monthly prize of KIA Sportage SUV through a raffle draw.
Q. What is the meaning of the points?
A. The points one possesses represent the number of entries he/she has to the Offer. The more points you have, the higher your chances to win. A user collects additional points, which invariably increases his/her chance of winning via the raffle draw.
Q. Why do you ask for my details?
A. There is no need in giving us your details. We are asking only for the details of the winners in order to cross check their details upon receipt of their prize. However, if details are provided then we will be able to assist you promptly in case you call again with a query since you will be registered in our database.
Q. Where can I find more details for the Campaign?
A. Customers may receive additional information regarding the regulation of the campaign by calling 180 from their mobile telephone.
Q.How can I check my total points?
A. Almost all of the messages that you will receive, will include your total points. If you just want to be reminded of your current balance, simply send POINTS to 1010, free of charge. You will receive a free SMS with the total amount of points you have accumulated.
Q. I do not wish to receive any SMS on the Offer, what do I do?
A. All participants have the right not to receive the Offer SMS newsletter messages. To stop receiving the SMS, simply send STOP to 1010, free of charge. Alternatively, customers could call MTN customer care on 180.
Q. I don’t remember the available keywords. How do I check for them?
A. If you don’t remember any of the commands simply send HELP or INFO to 1010, free of charge, and you will receive a free SMS with the available commands and their description.
Q. I have entered the Subscription but I want to unsubscribe?
A. All Subscribers of the campaign can unsubscribe by sending STOP to 1010, free of charge. Alternatively, they may contact the campaign’s call center by calling 180 and express their request.
Q. I am a winner but I do not want my name to be released in the press?
A. By registering and participating in the campaign you consent that the Organizer has the right to announce the winners’ names. When you collect your prize you will be asked to sign a statement by which you agree your name to be given out in press and to undertake any publicity activities necessary in order to achieve the goal of the publicity campaign. If for any reason you deny your name to be used for Offer related causes, the Organizer has the right to deny handing out your prize.
Q What happens if someone participates in the campaign with a mobile phone that does not belong to him/her?
A. The Organizer assumes that every participant is the owner of the SIM card, or has assured an explicit consent or authorization from the SIM’s card owner, whose phone number participated in the campaign. In the case of winning you also have to show the SIM card that corresponds to the phone number that won.
TVs/Generators/Phones: In order to participate in the draw to win any of the daily gift prizes on offer in the form of electronics, you must have received and/or have sent at least one SMS to 1010 on that specific day. You enter the draw with all the points you have accumulated from the start of the Offer until the end of the specific day.
500,000 NGN weekly: This prize is given out each week to a winner of the weekly raffle draw (To guarantee diversity and fairness, each user is eligible for only one of this prize group throughout the Offer).
Subscriber must have received and/or have sent at least one SMS to 1010 on that specific day. You enter the draw with all the points you have accumulated from the start of the Offer until the end of the specific day.
1,000,000 NGN Daily & 10,000,000 NGN Weekly: This prize is given out each day to the winner of the daily raffle draw for premium subscribers (To guarantee diversity and fairness, each user is eligible for only one of this prize group throughout the Offer).
Subscriber must have incurred a daily charge of N100/day from the Shortcode 2020 to be in the draws for that day. You enter the draw with all the points you have accumulated from the start of the Offer until the end of the specific day.
SUV: In order to participate in the draw for the SUV you must have incurred at least one successful charge of N20/day from Shortcode 5050 during the Offer to be entered into the draw for the car.
Q. Why are runners-up required?
A. For every winner there will be runners-up for the following reasons:
In case the winner denies or doesn’t want to collect his prize
It is impossible to find and inform the winner
Q. How are winners notified?
A. Every winner will be contacted by the Organizer on the mobile phone number he has used to participate in the Offer. The Organizer will attempt to contact the winner at least 3 times a day over a period of 1 week, between the hours of 9am and 8pm. If the winner cannot be contacted during this period, he is disqualified and forfeits the prize and the Organizer will attempt to contact the next runner up.
Q. I am a winner but I do not want my name to be released in the press?
A. The prizes are personal and can be redeemed only from the winner or an appointed representative authenticated by a public notary.
Q.How can I collect my prizes?
A. When you win, you will receive a call from us to provide you with all necessary details for receiving your prize, including proper identification, prize acceptance and consent for appearance in a relevant publicity activity.
Q. Where will the winners be announced?
A. Winners will be published on MTN website: www.mtnonline.com
. Furthermore, winners will be contacted by phone, with the purpose of informing them about the prizes they have won. The participant may acquire additional information regarding the winners by calling 180 from his/her mobile phone.
SMS Process Questions
Q. I sent a message but didn’t receive a reply SMS?
A. If you have not received a reply SMS, verify the following:
Check if your mobile is full of messages and doesn’t have enough of memory to receive new ones. Please erase some messages to free up some memory.
The message wasn’t sent to the correct number. Write a new message and send it to 1010.
There is a chance the network in your area is overloaded at the moment. Please show some patience. If you don’t receive a message within 15 minutes, please send a new SMS.
Q. How many points do I have?
A. You may acquire additional information regarding the total number of your points, prizes, including details regarding award of prizes, any other aspect of the campaign, as well as for suggestions or possible claims by sending INFO to 1010 or by calling 180 from your mobile phone.
Q. Can I play with different mobile phones?
A. You can participate with as many different numbers as you wish. However, each one participates separately.
Q. Can my participations be transferred in case I change my phone number (SIM card)?
A. Your participations cannot be transferred. You can start using the Service by using a new SIM card, but you have to save the old one, since you will be required to show your old SIM in case of winning with that one.