How to use the new mtn security number

Everest

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How to use the new mtn security number
Posted on: August 01, 2015, 01:13:05 PM
Last time MTN Mtn was given out Security numbers to all their subscribers but the problem is that many people don't even know how to use the MTN SECURITY NUMBERS or what the numbers can be used for but after reading this article you will know what the mtn security number is meant for and how to use mtn security number.

Sometimes you spent lots of time Calling MTN customer care number and waiting for almost 1 hour while you can fix most of the things you are calling them to help you for but now i will tell you most of the things you can do with MTN security numbers.

The MTN Security number is another innovation from one of Nigeria’s telecom giant, MTN limited which involves the assignation of a unique number i.d to subscriber (s) on request in carrying out and fixing some basic and common problems by oneself like SIM swap, PUK number retrieval, airtime share and sell, PIN reset, call divert and more via their web portal on How to Get the MTN Security Number! It’s not an auto assignation thing as one will have to request for it by calling the MTN customer support care on 180 from an MTN phone.

A customer service representative will ask you a few questions like your PUK number, amount of last recharge, date of birth and residential address to confirm your ownership of the SIM you are requesting the security number for.

A unique number made up of customer ID, which is 12 digits e.g 000001234567 and another 4 digit key number e.g 1234 is issued and send as SMS to you. Keep it safe and use them in accessing MTN services yourself on mtnonline.com.

See a message from MTN Nigeria regarding the mtn security number

MTN Self Service Terminal (SST) In fulfillment of our promise that our customers will be able to reach us at all times through diverse channels, MTN Nigeria has developed the MTN Self Service Terminal which is a Self Service Solution that allows customers resolve issues at their convenience without requiring an interaction with an MTN Customer Care Representative.

The service is available and free for all Prepaid and Post Paid Customers in the following Locations.

What you can do with MTN security Number:
The following services are available on the Self Service Terminal:Perform a SIM Swap
=> PUK Retrieval
=> View Call Records
=> Resolve over- scratched PIN
=> MTN Product Information
=> Balance Enquiry
=> Tariff Plan Migration
=> Call Forwarding
=> Fill User Feedback Form


All the customers need do is to walk into designated walk- In Centers and Serve themselves!

 

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