Samsung has announced a voluntary recall and exchange program on certain Galaxy Note7 devices in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The affected devices were sold in the U.S. before September 15, 2016. Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using our U.S. Note7 Exchange Program.
Through the U.S. Note7 Exchange Program, you can:
Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016; or
Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or
Contact your point of purchase to obtain a refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.
Note: The battery cell issue applies only to the Galaxy Note7 devices sold in the U.S. before September 15, 2016.Eligibility
Please follow the steps below to determine if your Note7 must be replaced through this program. This program only applies to the Note7. You can also use Samsung+ which will automatically check your device.
How do I check my device?
If you want to findout if your smartphone needs to be changed simply visit http://www.samsung.com/us/note7recall/
and follow this instruction.
The IMEI or Serial number will be used to indicate if your device should be exchanged.
Find your IMEI or Serial number by going to "Apps > Settings > About Phone or General Management > Status > IMEI information or Serial number" or check the back of your phone.
Enter your IMEI (Serial # for devices without IMEI) number without any spaces on the provided box to see if your phone should be replaced or not.